How great customer service can increase your sales.

Like most people when dealing with a business you want the best customer service the business has to offer. After all doesn’t the saying go “the customer is always right”? We’ll we know not always but that is really a metaphor to no matter what the issue may be, you should do your best to please the customer that results in a satisfactory experience. This is how you want to present your customer/client with. The best customer service experience.

What exactly is good customer service?

One of my favorite food markets to go to is Trader Joe’s. Trader Joe’s leads in customer satisfaction and employee engagement. Their unique approach to grocery shopping has paid off with the increase of loyal customers like myself. The store doesn’t have coupons, sales or rewards cards but the shopping experience makes it so customers know exactly what they’re getting. A overall great customer service from a business will be memorable and this is what will bring you repeat buyers.

So good customer service is building good relationships with your customers. Thanking the customer for their service because they chose you! Working with them if a issue arising. Having timely responses leaves a great impression! A happy customer will return often and is likely to spend more!

How my great customer service has increase my sales.

Being a seller of handmade jewelry there is times when the customer may receive a item that may be smaller or bigger than they anticipated. Or might have misread the description or not have read it at all. The customer would email me asking what can be done. I will offer a exchange, discount. or line of credit. My reply are also in a timely matter. I do not exaggerate when I tell you that so far in my over 5 years in business any refund I have offered has been declined. As a matter of fact some have actually been insulted and stated “I am not asking for a refund but if you can replace this item or exchange it I would appreciate it”. I am more than happy to appease them. By providing the customer with these had not only created repeat customers but have increased my sales.

I hope you enjoyed this blog. Feel free to leave any comments below.

Desmond

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